Implementation Engineer

Summary

The job is for an Implementation Engineer in a fast-growing Silicon Valley software startup, Pulsora. The role involves configuring the Pulsora platform according to customer requirements, integrating it with other systems, testing, demonstrating, and collaborating cross-functionally.

Requirements

• 5+ years of hands-on customer implementation experience on SaaS applications
• Experience working with a global team, including the ability and willingness to work outside of regular business hours with Pulsora’s offshore team in India
• 5+ years hands-on technical experience in the following areas: Database/SQL, Use Postman to call APIs, Write utilities and scripts using Python/Java
• Able to provide after hours, on-call, and escalation support for Pulsora customers
• Fluent in English and have strong verbal and written communication skills
• A self-starter who takes ownership of opportunities and works well independently, manages multiple simultaneous projects, and deals well with ambiguity and last-minute changes
• Ability to balance multiple priorities, meeting specific deadlines utilizing strong organizational skills
• Undergraduate degree in Computer Science, Information Systems, or a related technical discipline; advanced degree is a plus

Responsibilities

• Analyze customer implementation requirements to come up with the detailed tasks and estimate the efforts
• Configure the Polsora platform using product UI
• Configure the Polsora platform using backend configurations including database changes, API-based configurations, etc
• Integrate the Pulsora platform with customers’ systems, e.g. ERP, HR, procurement, etc
• Integrate and test the Pulsora platform with customers’ SSO providers, e.g. Active Directory, Okta, etc
• Test the Polsora platform to ensure the customer requirements are implemented
• Demo the configured Pulsora platform to show it meets customer requirements
• Collaborate cross functionally with business engagement, product, engineering, and other teams, including an offshore team in India daily

Preferred Qualifications

• Experience with SSO integrations with Active Directory, Okta are a plus
• Microsoft Excel and Google Sheets
• Integration data formats, e.g. JSON, XML, CSV, etc
• Troubleshoot problems by using the browser developer tools, by accessing log files, etc
• Apache Airflow, petl, Bonobo, Bubbles, etc. and experience configuring ETL processes are a plus
• Apache Superset, Tableau, or Power BI, etc. and experience configuring analytics dashboards are a plus

Benefits

• The company will pay with salary, equity, and benefits
• You’ll get to work on problems that are hard and important
• You get to work on a solution that helps the planet and helps us all
• You’ll be joining an extraordinary team at the beginning of an extraordinary journey
• Hybrid-friendly work environment, in office 2-3 times per week (for those in New York, San Francisco Bay Area, and Munich)