Remote Implementation Engineer

Summary

Join ShipHawk, a leading order fulfillment software company, as an Implementation Engineer. This fully remote position (continental USA) involves onboarding customers onto the ShipHawk platform, acting as a technical resource and project manager. You will manage multiple projects simultaneously, ensuring on-time and high-quality implementations that meet or exceed customer goals. The role requires strong technical skills, excellent communication, and the ability to navigate complex software implementations. ShipHawk offers a competitive salary, unlimited PTO, flexible work schedule, comprehensive benefits, and equity.

Requirements

• 1-3 years implementing and/or supporting supply chain execution systems
• Curious and quick learner, with a healthy dose of initiative
• Excellent time management skills, able to efficiently prioritize tasks and remain flexible
• Excellent verbal and written communication skills, with the ability to understand and analyze problems without extensive context
• Experience working in a fast paced environment with an ability to create a positive customer experience
• Ability to multitask using a variety of different programs and platforms

Responsibilities

• Perform discovery with the customer to surface all relevant warehousing, packing, and shipping requirements in the customer’s business. The IE must have a deep understanding of both North American and international shipping conventions, and distribution facility material flows, including picking, packing and shipping operations
• Convert customer requirements into ShipHawk operational flows. The IE must have a detailed knowledge of the ShipHawk system’s capabilities and must be skilled at adapting the customer’s physical operations into software configuration
• Assess and scope any gaps in ShipHawk software that will impact the customer’s ability to optimize the software’s benefit to the customer’s business. Provide detailed information to the development team to ensure that development efforts successfully fill in the gap
• Identify operational process changes that will allow the customer to maximize the benefit they get from using ShipHawk software. Communicate to the customer regarding these operational changes in a way that convinces them to move forward
• Guide the customer through a full range of user acceptance testing to ensure that the customer tests every warehouse and shipping requirement surfaced during discovery
• Review configuration and testing completeness in preparation for going live
• Assist the customer with information needed so the customer can train their employees on the ShipHawk solution
• Manage the transition of the customer from implementation to ongoing customer support. Engage the customer support team to familiarize them with the customer and make the transition a seamless one

Preferred Qualifications

• Experience implementing a warehousing, shipping or logistics platform
• Experience with Oracle NetSuite
• Experience with Acumatica
• Working knowledge of any of the following HTML, CSS, APIs (including Postman), JavaScript, SQL

Benefits

• Salary Range: $90,000 - $110,000 plus Equity
• Unlimited PTO
• Flexible Work Schedule
• Fully Remote work in continental US
• Company Closure between Christmas and NYE
• Medical Dental Vision - 100% premium paid
• 401k
• Equity in Company
• Life Insurance
• Parental Leave