Skipify is hiring a
Implementation Engineer in Worldwide

Summary

The job is for an Implementation Engineer at Skipify who will lead the end-to-end process for strategic clients, from pre-sales to go-live. The candidate should have 4+ years of relevant professional work experience in technical support, implementations, and/or solution engineering.

Requirements

• 4+ years of relevant professional work experience in technical support, implementations, and/or solution engineering
• Proven track record of successfully managing complex implementation projects, including software or technology integrations
• Can read, write, and understand code in multiple programming languages
• Have experience integrating RESTful APIs

Responsibilities

• Collaborate with the sales team during the pre-sales phase to understand client needs, gather requirements, and craft tailored solutions that address client challenges
• Work directly with clients to scope and define project requirements from pre-sales through go-live, providing expert advice and guidance on how our solutions can meet their objectives
• Serve as the primary point of contact for clients during the onboarding process, ensuring a smooth transition from contract signing to system activation
• Collaborate with clients to understand their specific requirements, workflows, and goals, tailoring the implementation process to meet their needs
• Develop comprehensive project plans for each client implementation, outlining tasks, timelines, and responsibilities to ensure a smooth transition from sales to implementation
• Coordinate cross-functional teams, including Sales, Product, and Technical Support, to align efforts and meet client expectations
• Configure our financial technology solutions to meet each client's unique requirements, ensuring all features and integrations are correctly set up and tested
• Address and resolve technical issues or concerns raised by clients during the implementation process
• Develop comprehensive documentation, training materials, and resources to facilitate client self-service and knowledge transfer
• Provide training and guidance to clients on how to optimally use our products to achieve their desired outcomes
• Conduct training sessions for clients to ensure they have a deep understanding of our solutions and can effectively use them to achieve their desired outcomes
• Lead clients through the go-live process, ensuring a smooth transition to using our solutions and setting them up for success in their day-to-day operations
• Maintain ongoing technical support and communication with clients post-implementation, gathering feedback and insights to drive continuous improvement and product enhancements

Preferred Qualifications

Start-up work experience highly preferred; must have demonstrated the ability to thrive in a dynamic, fast-paced environment

Benefits

• Unlimited paid time off
• 100% primary health, dental, vision + 90% for dependents
• Wellness reimbursement USD 125 / month
• 401k platform
• USD 500 home office set up reimbursement
• 16 weeks parental leave [within first year of welcoming a child]
• Flexible WFH policy