Implementation Lead

Summary

Join SmarterDx as an Implementation Lead and play a pivotal role in successfully implementing our clinical AI solutions for hospitals. You will lead the implementation process from start to finish, collaborating with cross-functional teams and ensuring seamless integration with client workflows. This position demands exceptional problem-solving and project management skills, strong leadership, and a deep understanding of revenue cycle management. You will work closely with clients, providing training and support throughout the implementation. The ideal candidate possesses extensive experience in healthcare, revenue cycle processes, and software implementation. SmarterDx offers a competitive salary, equity, and a comprehensive benefits package.

Requirements

• 5+ years' experience in a healthcare related field (or, if your y-intercept is lower, evidence that your slope is super steep)
• In-depth knowledge of revenue cycle processes, including billing, CDI, coding and claims management
• Proven experience as an Implementation Lead or similar role, with a focus on healthcare and revenue cycle
• Strong project management skills, with the ability to successfully lead and execute complex implementation projects within defined timelines
• Problem solver who thinks creatively to identify solutions to problems
• Excellent communication and interpersonal skills
• High level of professionalism, integrity, and commitment to client satisfaction
• Analytical skills

Responsibilities

• Lead the implementation of SmarterDx solutions for clients, doing everything we can to ensure timely and successful completion
• Create and oversee implementation plans, setting timelines and allocating resources
• Work closely with clients to understand their Clinical Documentation Improvement and Coding workflows and tailor our implementation accordingly
• Train clients on using SmarterDx
• Be the main contact for clients during implementation
• Work with our Sales, Product, Data Science, Engineering, and Clinical Operations teams to align on client requirements and strategies
• Foster good communication between all parties involved, both within our team and with clients
• Regularly review and refine our implementation process

Preferred Qualifications

• Ideally, a background in healthcare consulting and/or experience deploying software in a healthcare context
• Entrepreneurial mindset. Previous experience as an early joiner in a young technology company or evidence that you are scrappy
• Data or SQL experience is a plus

Benefits

• $150-190k base + equity
• Medical/dental/vision benefits
• 401k
• Free One Medical membership
• Parental leave
• Remote first
• Minimal bureaucracy
• Incredible teammates!