Lead Implementation Consultant

Summary

Join Pulsora, the Enterprise Sustainability Platform, as an early member of the Business Engagement team to lead the Solutions team in EMEA and DACH region expansion. This hands-on leadership position involves coaching and mentoring a team, leading enterprise implementations, and delivering sales engineering tasks.

Requirements

• Previous experience in an implementation or technical consultant role; SaaS enterprise software experience highly preferred, ideally with implementing a startup / emerging SaaS platform
• Previous experience supporting sales either through product sales engineering or services sales engineering at a SaaS company is preferred
• People leadership experience in a growing startup is a plus
• Possess technical understanding in the following areas: BPM, Analytics (Apache Superset), Java, JavaScript, Python, and general open-source tech
• Proven track record of success in leading customers through software implementation and solutions configuration projects
• Familiarity with carbon emissions data and/or reporting through standards such as the Carbon Disclosure Project (CDP), SASB, GRI or others is highly desirable
• Thrive on juggling projects, multitasking, and working with offshore teams primarily in India
• Must be highly self-motivated, nimble, with a ‘can-do’ attitude; you excel working in a startup and remote environment
• 7-10+ years of work experience in technical solutions
• Bachelor’s in computer science, engineering, information systems or equivalent
• Fluent in German and English languages, both written and verbal

Responsibilities

• Manage a team of Solutions Consultants in the EMEA region
• Lead complicated enterprise implementations of the Pulsora platform with new customers in the EMEA region and beyond
• Be a key member in the Munich office, building a strong relationship between our sales team and solutions consultant team
• Collaborate with Account Executives to understand prospects and deliver best in class pitches
• Analyze our customer’s needs and services to design and implement solutions that would maximize productivity and enhance the quality of deliverables
• Lead scoping exercises with our clients and write scope of works for all new business
• Manage team time entry and monitor services margins in line with company goals
• Manage escalations and be the professional services expert in the EMEA region
• Provide guidance relating to platform configuration and process improvement
• Develop expertise of our product to credibly answer business questions for our prospects and customers; demonstrate how to get the most from our product
• Work proactively with internal systems engineers, technical architects, and product owners to strategize on opportunities, cross-train, and transfer knowledge
• Hands-on creation and delivery of requests for proposal, proofs of concept, and pilots, in conjunction with the engineering team
• Travel to clients and prospects within the EMEA region and globally to deliver sales presentations and guide implementations
• Help us grow the EMEA solutions consultant team in line with customer and revenue growth!