Implementation Manager

Summary

Join Fleetio's expanding Onboarding team as a seasoned Implementation Manager! Partner with our largest, most complex clients to ensure successful Fleetio implementation, aligning with their goals. Collaborate with diverse stakeholders, guiding them through product adoption and data structuring. Manage a portfolio of major clients and support sales with large-scale pilots. Your ability to quickly build rapport, understand success factors, and deliver value is crucial. You'll also support the broader implementation team. Fleetio offers a dynamic environment in a rapidly growing market, with opportunities for professional growth and impact.

Requirements

• 10 years of experience in an Implementation, Customer Success or similar B2B customer-facing role, ideally in a SaaS environment
• 7 years of experience in the fleet industry. Must demonstrate an understanding of the complex world our customers live in, industry standards and best practices and jargon
• Strong Excel skills with demonstrated history of utilizing Excel in daily tasks throughout prior roles. This role requires handling and manipulating large amounts of data from a variety of sources. Must be able to quickly review data from customers and understand how best to manipulate it and bring it into Fleetio
• Impeccable written and verbal communication skills, with the ability to interact with individuals at every level of an organization
• Demonstrated ability of persuasion and a track record of building rapport and getting buy-in from key stakeholders
• Self-starter who can work autonomously. Ability to chase things down and seek out answers that may not be immediately apparent
• Comfortable with change, experimenting and trying new ideas
• Passionate about both the company you work for and the customers you support. The ability to thread the needle between prioritizing your customers while also ensuring the long term success of Fleetio

Responsibilities

• Work closely with customers to understand their business operations and structure, how they function day to day, and provide consultative guidance throughout the implementation of Fleetio, both from a product perspective, as well as industry best practices
• Coordinate with multiple stakeholders with competing priorities to keep the overall project on track and moving forward
• Understand and document measures of success for each customer, identify specific objectives throughout the implementation necessary to achieve success, and raise attention (both internally and externally) when a customer is at risk of meeting their objectives or goals
• Be the voice of the customer, consolidating themes across all of your customers and sharing a single message to internal stakeholders, such as Product, Engineering, Sales and Marketing about the needs and concerns of your customers
• Partner with Sales on short term pilots to ensure success is achieved and pilots convert to customers
• Support the broader Fleetio Implementation team as needed with smaller projects

Preferred Qualifications

Travel: Potential to travel up to 6 weeks out of the year

Benefits

• Multiple health/dental coverage options
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks paid)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend- $125 quarterly
• Mac laptop + new hire equipment stipend
• Remote working friendly since 2012