Implementation Manager

Summary

Join Higharc, a VC-backed startup revolutionizing home design and construction, as their Manager of Implementation. You will lead a team of implementation leads, overseeing customer onboarding, home plan optimization, and initial training. This role demands in-depth knowledge of implementation planning, homebuilding processes, and digital tools like CAD/BIM software. You will manage projects, ensuring deadlines and client satisfaction, while collaborating with cross-functional teams. The position requires strong client management skills and experience leading implementation teams. Higharc offers a remote-first, flexible work environment with competitive salaries, equity, and comprehensive benefits.

Requirements

• Possess a Bachelor’s degree in Construction Management, Architecture, Engineering, or a related field
• Have 5+ years in implementation or project management
• Be proficient in CAD/BIM software (e.g., Revit, AutoCAD), with experience in construction and homebuilding processes
• Have successfully led a team of implementers and/or architects
• Demonstrate success in managing people and complex client-facing software implementations
• Possess strong client-facing skills, with a proven ability to build trust and deliver a positive implementation experience
• Be skilled in identifying architectural and operational challenges and implementing effective solutions
• Be willing to travel up to 25% to client sites as needed

Responsibilities

• Be responsible for implementation project planning, initial sizing and scoping, resource assignment, capacity modeling and performance evaluations for a team of implementors
• Manage the initial implementation process, including requirements gathering, plan optimization, customer education, and initial configuration of client accounts to align with builder specifications
• Own our implementation projects, ensuring deadlines, resources, project scope, and client expectations are met
• Serve as the trusted manager for all clients being implemented on your team and the escalation point
• Establish processes for effective quality checks that ensure correct setup, and functionality of platform features
• Work closely with Product, Engineering, Customer Success and Sales teams to align on client needs, report platform bugs and feature requests
• Track and report to leadership on key implementation metrics: chiefly time-to-value, but also customer satisfaction, referencability, and adoption

Preferred Qualifications

Have experience with homebuilding platforms or construction management software

Benefits

• Higharc offers competitive salaries with significant equity in a fast-growing, well-funded company
• Higharc provides comprehensive medical, dental, and vision coverage
• Higharc offers unlimited PTO, and meaningful maternity/paternity leave
• Higharc offers short and long-term disability plans and a 401k
• Higharc provides a stipend to help you create the ideal home-office
• Higharc offers flexible hours
• Higharc has been remote-first since our founding in 2018