Implementation Manager

Summary

The Implementation Manager is responsible for end-to-end client implementation projects, gathering and documenting client requirements, conducting training sessions, managing project scope, and driving continuous improvement of implementation processes. A minimum of 3 years of experience in SaaS implementation, project management, or related customer-facing roles is required.

Requirements

• High school diploma required
• 3+ years of experience in SaaS implementation, project management, or related customer-facing roles
• Strong understanding of SaaS business models and implementation best practices
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Proven track record of managing complex projects and meeting deadlines in a fast-paced environment
• Experience with project management methodologies and tools
• Experience in conducting software training and driving user adoption
• Ability to build and maintain strong relationships with clients and internal teams
• Problem-solving skills with a proactive approach to identifying and resolving issues
• Familiarity with API integrations and a basic understanding of technical concepts

Responsibilities

• Lead end-to-end client implementation projects
• Serve as the primary point of contact and ensure successful onboarding
• Develop and manage comprehensive project plans, timelines, and resource allocation
• Collaborate with cross-functional teams to ensure smooth client transitions throughout the implementation lifecycle
• Gather and document client requirements, including functional specifications, customizations, and integrations
• Conduct client training sessions on the software platform
• Manage project scope, identifying and mitigating risks
• Work closely with clients to ensure their continued satisfaction
• Drive continuous improvement of implementation processes and methodologies
• Host training sessions and group webinars
• Perform all other job-related tasks as assigned
• Assist with future implementations of other products

Preferred Qualifications

• Comfortable with occasional travel (1-4 trips annually)
• Experience in the real estate, multifamily, or software industry is a plus