Implementation Project Coordinator

Summary

Join EquipmentShare as an Implementation Project Coordinator, working remotely or in our Kansas City or Columbia, MO offices. This role involves planning and executing customer implementations, coordinating internal and external teams, and ensuring successful deployment of telematics solutions. You'll manage multiple projects, build strong customer relationships, and contribute to a fast-paced, growing company. The ideal candidate possesses strong communication, project management, and problem-solving skills, along with experience serving a large customer base. EquipmentShare offers competitive salaries, comprehensive benefits, and significant opportunities for career growth.

Requirements

• Must have very strong written and verbal communication skills
• Self-motivated - doesn’t need daily management
• Experience serving a large and complex customer base
• Time management and organization, advanced communication and presentation
• You learn and alter behaviors due to mistakes and feedback
• You are a people person, a strong communicator, collaborator and an excellent listener

Responsibilities

• Own and plan implementations for customers with large fleets to small ones; coordinating people, materials and assets simultaneously
• Assist in installation/implementation planning with internal T3 teams and T3 customers
• Pick up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of the T3 solution
• Establish productive, professional relationships with key personnel in assigned customer accounts
• Be an integral part of our Implementation team, responsible for connecting our internal teams with T3 clients as we deploy T3
• Support Implementation Project Managers (IPMs) in coordinating large scale implementations
• Communicate with Sales and Operations leadership teams to ensure proper SLAs are being communicated to all teams and customers
• Work with customers, Telematics Installers and other stakeholders to manage installation, service and/or repair of our telematics solutions
• Communicate proactively with internal and external stakeholders regarding implementation/ installation
• Be well organized and document the implementation efforts well
• Be available to support installers by phone when they are onsite outside of standard working hours (evenings and weekends as scheduled)
• Assist in verifying and troubleshooting telematics hardware functionality during the implementations
• Occasional travel for team meetings
• Plan out implementations to a high degree of detail to ensure a successful implementation
• Manage multiple projects simultaneously
• Identify and manage project risks and issues
• Ensure project deliverables are completed on time and within budget
• Occasionally lead client implementation calls or meetings
• Serve as an advocate and representative of the overall EquipmentShare brand, culture and mission

Preferred Qualifications

• Technology understanding of IoT
• Experience with Hubspot and G-suite
• Construction / Equipment experience
• SaaS / Telematics / IoT Hardware experience
• Strong problem solving and analytical skills
• You have excellent customer service skills with a customer centric mindset
• 1 year Project Management experience

Benefits

• Competitive salary
• Health insurance and medical coverage benefits
• 401(k) and company match
• Generous paid time off
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home through EquipmentCare
• Opportunities for career and professional development with conferences, events, seminars, continued education