Implementation Specialist

Summary

Join Xplor's Fitness and Wellbeing vertical as an Onboarding Specialist to ensure a seamless client experience. Reporting to the Onboarding Manager, you will manage the onboarding process from start to finish, spearhead client communications, and translate client needs into actionable solutions. You will consult clients on best practices, configure platform settings, create mobile applications (in collaboration with the Engineering team), and assist with process improvements. The role also involves quality assurance testing, data analysis using Excel, and managing multiple projects simultaneously. The average base salary is $70,000-$80,000, with potential for a discretionary bonus.

Requirements

• BA or BS preferred
• 3+ years of experience in software implementation or customer service
• Extremely well organized and detail oriented. You have the ability to wrangle, prioritize and execute against a large task list
• Onboarding involves working with a lot of data and processes. You thrive when creating order out of chaos
• Managing multiple projects simultaneously doesn’t scare you
• Flexible - Some clients work early, others work late. We do what we need to do to ensure a successful launch with limited downtime
• An excellent communicator (in person, on the phone, and via Slack). You can communicate effectively with a variety of stakeholders including our clients, their developers, our partners, and everyone inside of Mariana Tek
• Highly analytical - You use data to make informed decisions. You love a good spreadsheet

Responsibilities

• Manage onboarding processes from start to finish
• Spearhead all client communications
• Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform
• Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform
• Configure platform settings based on client specifications with high levels of accuracy
• Create mobile applications for clients by working and communicating with our Engineering team
• Assist with onboarding process improvements
• Conduct quality assurance testing of client websites and Mariana Platform configurations
• Analyze data using Excel to facilitate testing and validate success

Preferred Qualifications

• Experience working in a startup or SaaS company preferred
• Experience with Wordpress, Squarespace, HTML, CSS and/or JS preferred
• Experience completing Excel analysis strongly preferred

Benefits

• The average base salary pay range for this position is $70,000 to $80,000
• May be eligible for a discretionary bonus
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements