Implementation Specialist

Summary

Join Eleos Health's growing Customer Success team as an Implementation Specialist! This remote role involves configuring and testing products, supporting implementation managers in user acceptance testing, improving documentation, and contributing to process improvements. You will work closely with various teams, including R&D, Support, and Customer Success. Ideal candidates are recent graduates with 0-2 years of experience in technical support, analysis, or configuration, possessing strong communication skills and a proactive learning mindset. This is a fantastic opportunity to make a meaningful impact on mental health while gaining valuable experience in a dynamic startup environment.

Requirements

• Bachelor’s degree in a relevant field (e.g., Computer Science, Psychology, Biology), or related coursework
• 0-2 years of experience through internships, research, or roles in technical support, analysis, or configuration
• Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious
• Proactive learning mindset and adaptability to new tools. Basic understanding of software configuration and testing a plus
• Excellent written and verbal communication skills
• You are a self-starter, you love learning and are always actively looking for opportunities to contribute

Responsibilities

• Configure and QA the products, identifying issues and escalating as needed
• Support Implementation Managers in User Acceptance Testing with customers
• Maintain and improve documentation, including configuration guides, process workflows, and testing procedures
• Support internal process improvements, identifying inefficiencies and contributing towards workflow enhancements

Preferred Qualifications

• Healthcare or startup experience a plus
• Open to travel opportunities to customer sites

Benefits

• The base pay range is $55,000-$70,000 a year
• Opportunity to build, grow and become highly instrumental in shaping how technology can increase the effectiveness of therapy
• Mental health days off you can take any given moment simply because you need them