Remote Implementation Specialist

Summary

Join our team as an Implementation Specialist (IS) and be the main point of contact for new hotel contracts, ensuring their properties are accurately mapped and activated on the Hopper platform. As a highly organized individual with excellent communication skills, you will support the evolving needs of a fast-growing team, collaborating with various departments to deliver quantitative results related to onboarding.

Requirements

• The ability to fluently speak English & Japanese
• Strong organizational skills with a tendency to prioritize tasks based on their importance to the company’s bottom line
• A self-starter with a “can-do” attitude and enthusiasm to own their onboarding portfolio
• A proven ability to effectively communicate across a large portfolio of hotel partners, with the natural ability to build rapport with internal and external stakeholders
• Solid understanding of our onboarding processes and their impact on the property’s performance on the Hopper platform
• A natural curiosity and ability to ask questions or provide answers in team/group settings
• The ability to work with minimal guidance, be proactive, handle ambiguity and thrive in a dynamic environment where processes are continuously improving and pushing limits is everyday business

Responsibilities

• Support and onboard hotel partners through different connectivity systems and solutions
• Track onboarding status and hotel interactions (emails, calls) within Salesforce
• Collaborate with the Business Development, Market Management and Revenue Optimization teams on a daily basis for successful onboarding, in addition to other members of the IS team
• Deliver quantitative results based on onboarding quality and speed
• Take a proactive approach on problem solving when experiencing delays or “hiccups” in the onboarding process
• Work closely with product management on ad-hoc projects/tasks

Benefits

• Well-funded and proven startup with large ambitions, competitive salary
• Hopper provides a monthly allowance for our employees in Japan to help reduce costs related to EHI premiums and out of pocket medical expenses
• Very generous parental leave, much above industry standards!
• Unlimited PTO
• Work-from-home stipend
• Access to co-working space on demand through FlexDesk
• Carrot Cash travel stipend
• Hopper provides a cash benefit for employees to put towards retirement