Implementation Specialist

Summary

Join our team as an Implementation Specialist and play a critical role in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform.

Requirements

• EDUCATION: Associate or bachelor's degree in information technology, computer science, or business management, or equivalent
• EXPERIENCE: 1-3 years of experience in client services, project management, training, or consulting
• Demonstrated technical expertise with 1-3 years of experience in systems administration, systems support, database administration, or software programming
• Excellent communication skills (written, verbal, and presentation) with a focus on providing timely updates to project stakeholders
• Direct experience in the software/services solutions market, preferably within the real estate industry
• High level of energy and commitment to team objectives, with a sense of urgency and initiative
• Strong multitasking, prioritization, and time management skills
• Familiarity with change management principles and processes
• Attention to detail and proficiency in data collection, cleansing, validation, and integration techniques
• Familiarity with Bookkeeping and Accounting best practices would be an asset

Responsibilities

• Develop and execute coordinated project plans for client migrations, ensuring timely and successful implementations across the company's product suite
• Collaborate with internal stakeholders to deliver high-quality migration services aligned with market needs and competitive requirements
• Utilize technical expertise to enhance migration processes and address challenges proactively during implementations
• Monitor project progress to ensure adherence to timelines and budgets, escalating issues as needed to ensure timely resolution
• Collaborate with cross-functional teams to optimize migration delivery, define testing strategies, and facilitate user acceptance and regression testing
• Participate in cross-training initiatives and provide troubleshooting support to other migration specialists as required
• Assist leadership with operational activities as needed to support overall migration objectives
• Proactively identify potential pain points or areas of friction in the migration process and collaborate with stakeholders to implement solutions that enhance the overall customer experience
• Engage directly with clients to gather feedback and insights throughout the migration journey, incorporating this feedback into process improvements and best practices to ensure a seamless transition