Remote Implementation Specialist
Lone Wolf Technologies
πRemote - United States
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Job highlights
Summary
Join our team as an Implementation Specialist and play a critical role in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform.
Requirements
- EDUCATION: Associate or bachelor's degree in information technology, computer science, or business management, or equivalent
- EXPERIENCE: 1-3 years of experience in client services, project management, training, or consulting
- Demonstrated technical expertise with 1-3 years of experience in systems administration, systems support, database administration, or software programming
- Excellent communication skills (written, verbal, and presentation) with a focus on providing timely updates to project stakeholders
- Direct experience in the software/services solutions market, preferably within the real estate industry
- High level of energy and commitment to team objectives, with a sense of urgency and initiative
- Strong multitasking, prioritization, and time management skills
- Familiarity with change management principles and processes
- Attention to detail and proficiency in data collection, cleansing, validation, and integration techniques
- Familiarity with Bookkeeping and Accounting best practices would be an asset
Responsibilities
- Develop and execute coordinated project plans for client migrations, ensuring timely and successful implementations across the company's product suite
- Collaborate with internal stakeholders to deliver high-quality migration services aligned with market needs and competitive requirements
- Utilize technical expertise to enhance migration processes and address challenges proactively during implementations
- Monitor project progress to ensure adherence to timelines and budgets, escalating issues as needed to ensure timely resolution
- Collaborate with cross-functional teams to optimize migration delivery, define testing strategies, and facilitate user acceptance and regression testing
- Participate in cross-training initiatives and provide troubleshooting support to other migration specialists as required
- Assist leadership with operational activities as needed to support overall migration objectives
- Proactively identify potential pain points or areas of friction in the migration process and collaborate with stakeholders to implement solutions that enhance the overall customer experience
- Engage directly with clients to gather feedback and insights throughout the migration journey, incorporating this feedback into process improvements and best practices to ensure a seamless transition
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