Remote Implementation Specialist

Summary

Join our dynamic team as an Implementation Specialist to lead new Partners through the end-to-end onboarding process, ensuring a seamless transition from sales to active usage of our product. As a trailblazer, you'll shape the onboarding function and play a pivotal role in the success of our Partners.

Requirements

• Bachelor's degree in relevant field or equivalent practical experience
• 3-5 years of experience in a Customer-facing role, with a focus on onboarding project management and software implementation
• Basic technical aptitude and the ability to quickly grasp the technical aspects of a SaaS product
• Strong project management skills, including the ability to organize tasks, set timelines, and coordinate efforts for simultaneous onboardings
• Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable way
• Strong interpersonal skills, a high degree of emotional intelligence, and be a great listener
• Entrepreneurial spirit and adaptability to thrive in a dynamic, start-up environment
• Ability to digest and work through detailed, complex situations and provide solutions
• Results-driven mindset with a focus on achieving positive outcomes for Partners
• High emotional intelligence and relationship building skills for navigating the various challenges associated with working with diverse people to bring Partners live
• A love for improving processes
• A willingness to iterate daily - we really, really mean it
• A strategic ally to the leadership teams of our Partners
• Attention to detail is a must
• Transparent and upfront, with a preference for addressing the elephant in the room
• OK with making a mistake, as long as we learn from them and don't repeat
• Pick up the ball that someone else may have dropped

Responsibilities

• Lead new Partners through the end-to-end onboarding process
• Foster momentum and positivity among partners to achieve onboarding milestones
• Assist Partners in configuring and customizing the OneVision product
• Provide initial technical guidance to Partners
• Serve as the primary point of contact for Partners during onboarding
• Effectively manage and complete multiple projects simultaneously
• Identify and address any issues or challenges that Partners may encounter
• Educate new Partners on key features and functionalities of the product configuration
• Work closely with dedicated trainers to ensure a smooth handover from initial setup to training phase
• Create and maintain onboarding documentation, guides, and resources for Partners
• Gather feedback from Partners about their onboarding experience
• Contribute to innovations in our processes, operations, tools, onboarding structure, and service offerings