Implementation Specialist

Summary

Join Pavago as a HubSpot Implementation Specialist and play a key role in client onboarding, strategy development, and project execution. You will participate in sales calls, create implementation plans, and serve as the primary client contact. Responsibilities include project management, ensuring timely and high-quality deliverables, and managing cross-functional collaboration. Effective communication, reporting, and data analysis are crucial. This remote, full-time position requires strong HubSpot knowledge, client success experience, and excellent communication skills. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment.

Requirements

• Strong working knowledge of HubSpot (Sales, Marketing, or Service Hub experience preferred)
• Understanding of buyer personas, the buyer’s journey, SEO, and keyword strategies
• Previous experience in client success, project management, or digital strategy roles
• Ability to translate marketing and business objectives into structured project plans
• Excellent written and verbal communication skills
• Ability to manage multiple deadlines and maintain attention to detail
• High degree of professionalism and interpersonal skills when working with clients and internal teams
• Willingness to continuously learn and maintain HubSpot certifications

Responsibilities

• Participate in sales calls as a solution engineer to demonstrate HubSpot capabilities and map tailored solutions for prospects
• Create strategic HubSpot implementation plans based on client goals, personas, and buyer journeys
• Serve as the lead point of contact for assigned client projects, ensuring clarity and alignment from pre-sale to execution
• Ensure project deliverables are completed on time, within budget, and to the highest standard
• Assign tasks in Teamwork (project management system) and manage cross-functional collaboration
• Support internal implementation team with clear documentation, updates, and strategic input
• Oversee execution of your own client-related deliverables when applicable
• Hold recurring progress meetings with clients to review performance, field questions, and discuss strategic direction
• Clearly communicate client feedback, needs, and insights to appropriate internal stakeholders
• Analyze project results and suggest actionable next steps for continuous improvement
• Assist with the creation of monthly reports for all company clients

Preferred Qualifications

Familiarity with Teamwork, Asana, Trello, or other project management tools is a plus