PocketHealth is hiring a
Implementation Specialist

Summary

Join PocketHealth's dynamic Technical Services team as a Project Manager and Implementation Specialist to enable hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely.

Requirements

• 1-3 years of relevant experience with project management and/or customer-facing experience, preferably in SaaS
• You can get around: The best way to onboard our customers is often in-person. So, ideally you have a driver’s license, access to a vehicle, a passport and a passion for in-person interaction
• You have exceptional communication skills whether it’s written, in person or over the phone
• You have superior organizational skills; integrity and great follow-through on tasks, even when multitasking. You don’t get overwhelmed easily
• You have a high emotional quotient. You set expectations with a high level of empathy and caring
• You have experience working cross-functionally with Sales, Marketing, Technical and Product teams
• You know what needs to get done, and you know how to break it down and deliver. From start to finish, you pride yourself on seeing it through and executing with excellence

Responsibilities

• Partner with and launch healthcare providers with PocketHealth products
• Set up providers for long term success by facilitating a seamless transition to new operational workflows through in depth training and custom change management practices
• Lead and coordinate activity between the provider and PocketHealth Teams during implementation, including Sales, Deployments, Marketing, Product and Patient Experience
• Train physicians, providers and clerical staff on PocketHealth’s processes and technologies, both in person and virtually
• Work with various stakeholders at the provider site from implementation planning to go-live, ensuring expectations are set appropriately and that providers have a great experience
• Create and receive customer buy-in for implementation schedules with clear, key milestones, execute on these deliverables and maintain transparent communication of the implementation’s progress internally and externally
• Own and manage multiple implementations at once, averaging 5-7 launches on a monthly basis
• Establish aggressive timelines and develop creative solutions when confronted with critical project risks and deadlines

Benefits

• Four weeks of paid time off
• Unlimited wellness days
• Extended mental health coverage