Implementation Specialist

Summary

Join Rain, a rapidly growing fintech company, as an Implementation Specialist! You will play a key role in onboarding new clients onto our platform, guiding them through the implementation process, and ensuring a seamless experience. This position requires strong analytical and problem-solving skills, excellent communication, and collaboration with cross-functional teams. Based in our NY hub or remotely, you will manage client relationships, become an expert in our products, and analyze performance to identify areas for improvement. We offer a competitive salary, equity, flexible benefits, and a supportive work environment.

Requirements

• Bachelor's degree in Business, Analytics, Economics, or a related field
• 1-2 years of experience in a product analyst or similar role, preferably at a B2B company
• Strong analytical and problem-solving skills, with the ability to work with complex data sets
• Experience with product analytics tools
• Excellent communication skills and ability to work cross-functionally with diverse teams
• Ability to work independently and take ownership of tasks while collaborating with team members

Responsibilities

• Manage client relationships from the moment a deal is signed until the client goes live
• Become an expert on our developer documentation and Rain products and services
• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
• Support the design and implementation of onboarding workflows for new business customers
• Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
• Work with product managers to define business requirements for onboarding and create user stories
• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

Preferred Qualifications

• Experience in the financial services, Banking-as-a-service (BaaS) or the credit card industry
• Familiarity with SQL and other data query tools
• Experience with program management tools
• Interest in stablecoins as a payment tool
• Knowledge of customer onboarding best practices in a tech-driven environment

Benefits

• Unlimited time off
• Flexible working
• Flexible Benefits
• Equity plan
• Rain Cards
• Team summits