Rentable is hiring a
Implementation Specialist in Worldwide

R
Implementation Specialist
🏢 Rentable
💵 ~$163k-$209k
📍Worldwide
📅 Posted on Jul 11, 2024

Summary

The job is for an Implementation Specialist at a profitable, remote company in the rentals industry. The role involves managing client implementations, providing customer support, and collaborating with cross-functional teams to ensure seamless implementation and customer satisfaction.

Requirements

  • 1+ year of experience in an implementation or support role
  • Passionate about customer service and how it can transform businesses
  • Detail-oriented and enjoy working in a task-oriented environment (tickets, projects, etc.)
  • Strong empathy for customers
  • Strong interpersonal/customer relations skills
  • Self-motivated with great time management skills
  • Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change
  • Proactive, positive, self-starter, and team player
  • Experience with Salesforce

Responsibilities

  • Provide exceptional customer service through various channels, including email, chat, and phone, addressing inquiries and resolving issues promptly and professionally
  • Manage and prioritize multiple customer implementations at various stages with varying deadlines
  • Assist customers in navigating and troubleshooting dashboard-related problems and guiding them through step-by-step solutions
  • Document and track customer interactions in Salesforce, ensuring accurate and detailed records of each customer’s implementation and support history
  • Collaborate with cross-functional teams to escalate and resolve complex issues that may require additional technical expertise
  • Identify and report recurring customer issues to contribute to continuous improvement efforts in product development and customer support processes
  • Participate in ongoing training sessions to enhance technical and soft skills required for effective implementation and customer support
  • Collaborate with the product development team by providing insights from customer interactions to contribute to the improvement of product functionality and usability

Benefits

  • 100% remote workplace
  • Competitive Compensation
  • Stock Options
  • Open Vacation Policy (you take vacation whenever you want)
  • Medical, Dental, and Vision Insurance
  • 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
  • 401k Program
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