Remote Implementation Specialist

Summary

The job is for an Implementation Specialist at a profitable, remote company in the rentals industry. The role involves managing client implementations, providing customer support, and collaborating with cross-functional teams to ensure seamless implementation and customer satisfaction.

Requirements

• 1+ year of experience in an implementation or support role
• Passionate about customer service and how it can transform businesses
• Detail-oriented and enjoy working in a task-oriented environment (tickets, projects, etc.)
• Strong empathy for customers
• Strong interpersonal/customer relations skills
• Self-motivated with great time management skills
• Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change
• Proactive, positive, self-starter, and team player
• Experience with Salesforce

Responsibilities

• Provide exceptional customer service through various channels, including email, chat, and phone, addressing inquiries and resolving issues promptly and professionally
• Manage and prioritize multiple customer implementations at various stages with varying deadlines
• Assist customers in navigating and troubleshooting dashboard-related problems and guiding them through step-by-step solutions
• Document and track customer interactions in Salesforce, ensuring accurate and detailed records of each customer’s implementation and support history
• Collaborate with cross-functional teams to escalate and resolve complex issues that may require additional technical expertise
• Identify and report recurring customer issues to contribute to continuous improvement efforts in product development and customer support processes
• Participate in ongoing training sessions to enhance technical and soft skills required for effective implementation and customer support
• Collaborate with the product development team by providing insights from customer interactions to contribute to the improvement of product functionality and usability

Benefits

• 100% remote workplace
• Competitive Compensation
• Stock Options
• Open Vacation Policy (you take vacation whenever you want)
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program