Remote Implementation Specialist
closedRentable
πRemote - Worldwide
Job highlights
Summary
The job is for an Implementation Specialist at a profitable, remote company in the rentals industry. The role involves managing client implementations, providing customer support, and collaborating with cross-functional teams to ensure seamless implementation and customer satisfaction.
Requirements
- 1+ year of experience in an implementation or support role
- Passionate about customer service and how it can transform businesses
- Detail-oriented and enjoy working in a task-oriented environment (tickets, projects, etc.)
- Strong empathy for customers
- Strong interpersonal/customer relations skills
- Self-motivated with great time management skills
- Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change
- Proactive, positive, self-starter, and team player
- Experience with Salesforce
Responsibilities
- Provide exceptional customer service through various channels, including email, chat, and phone, addressing inquiries and resolving issues promptly and professionally
- Manage and prioritize multiple customer implementations at various stages with varying deadlines
- Assist customers in navigating and troubleshooting dashboard-related problems and guiding them through step-by-step solutions
- Document and track customer interactions in Salesforce, ensuring accurate and detailed records of each customerβs implementation and support history
- Collaborate with cross-functional teams to escalate and resolve complex issues that may require additional technical expertise
- Identify and report recurring customer issues to contribute to continuous improvement efforts in product development and customer support processes
- Participate in ongoing training sessions to enhance technical and soft skills required for effective implementation and customer support
- Collaborate with the product development team by providing insights from customer interactions to contribute to the improvement of product functionality and usability
Benefits
- 100% remote workplace
- Competitive Compensation
- Stock Options
- Open Vacation Policy (you take vacation whenever you want)
- Medical, Dental, and Vision Insurance
- 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
- 401k Program
This job is filled or no longer available
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