Roofr is hiring a
Implementation Specialist

Summary

The job is for an Implementation or Onboarding Specialist at Roofr, a fast-growing start-up in the construction technology space. The role involves managing customer onboarding, driving product adoption, and executing training sessions. The ideal candidate has 2+ years of Implementation/onboarding experience, strong communication skills, and experience in a high-velocity B2B SaaS environment.

Requirements

• 2+ years of Implementation/onboarding experience
• Experience in an early-stage, B2B, SaaS, high-velocity environment

Responsibilities

• Deliver results, provide high-quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation
• Manage key metrics that feed into team-based goals around Product Adoption, churn, and advocacy
• Help build and maintain a scalable customer onboarding journey to help drive adoption to our platform and value for our customers
• Execute Roofr training sessions through online demonstrations
• Measure and action on engagement data through our Customer Health Score framework
• Work with the other Revenue teams to ensure a cohesive Roofr experience
• Drive clients towards adopting additional Roofr products to help increase MRR expansion potential

Benefits

• 1st week of employment is mandatory PTO!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• Medical, dental and vision insurance premiums for employees and their dependents
• Generous Parental Leave policy