Remote Implementation Specialist

Summary

SpryPoint is seeking an experienced Implementation Specialist to join their Billing team. The role involves working directly with utility customers to implement cutting-edge enterprise applications, requiring 2+ years of experience with enterprise utility software, particularly accounting systems. The position offers a remote-first and autonomous work environment, competitive compensation, health insurance, generous PTO, RRSP/401k matching program, professional development opportunities, and annual company events.

Requirements

• 2+ years of experience with enterprise utility software, especially accounting systems
• Strong understanding of financial processes within the utility sector, including billing, balancing, invoicing, and financial reporting
• Experience with utility revenue management, customer processes, field service, asset management, and client training
• Proven ability to map processes and manage large process mapping projects
• Skilled in relational databases, particularly SQL and Reporting & Business Intelligence Platforms
• Ability to train users on software applications and prioritize tasks in high-pressure environments
• Strong written and verbal communication skills, effective presentation, and proven interpersonal skills
• Analytical problem-solving skills with quick decision-making capabilities
• Understanding of complex software implementation methodologies and organizational change management
• Ability to deeply understand various utility industries such as electric, water, wastewater, gas, telecommunications, and sanitation

Responsibilities

• Leading gap analysis sessions with customers
• Evaluating existing business processes
• Mapping to-be business processes
• Configuring, testing and tuning the software
• Mapping and assist with data conversions from legacy systems
• Training end users
• Providing support to the customer during acceptance testing, through Go Live and post-implementation stabilization
• Work with development & dev-ops teams to influence, design, and validate solutions
• Advise SpryPoint customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states
• Assist the Project Manager in the creation and review of project documentation
• Assist the Sales team and partners with presales activities such as high-level gap analysis and product demonstrations as directed from time to time

Benefits

• Remote-first and autonomous working environment with flexible working hours
• Competitive compensation package
• Macbook + $500 towards your home office setup
• Health, dental, vision, and life insurance
• Generous PTO, ½ day Summer Fridays, and unlimited sick days
• RRSP (Canada) and 401k (US) matching program
• Professional development courses, $2,500 annual tuition assistance, and a book bounty program
• Annual company events (SpryPalooza!) and team offsites