Remote Senior Implementation Specialist

Summary

Join Smartsheet as a Sr Implementation Specialist to promote quality, efficiency, and customer satisfaction within our packaged service delivery organization. You will work closely with customers to deliver exceptional time-to-value via our Services Catalog packaged offerings.

Requirements

• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
• Desire to work in a collaborative environment to promote and improve team performance
• Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet’s benefits, use cases, and business and technical elements
• Hands-on working experience in the configuration, customization, and implementation of SaaS applications
• Motivated, excellent at follow-up, and a team-player who can produce within defined timelines
• Experience driving projects from concept through completion
• Lean or Six Sigma certification desirable
• Bachelor’s degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education
• Authorization to work in the U.K. for any employer on an ongoing basis

Responsibilities

• Implement packaged solutions from the Services Catalog in an accelerated time to value manner
• Advise and prescribe best practices for solution implementation within the context of the package
• Recommend tangential solutions and scalability to propel the customer along the Customer Journey map, leveraging all Professional Services offerings
• Expand upon best practice package designs and help evolve the Catalog offerings
• Navigate customer conversations, trial new techniques to enhance your soft skills and engagement leadership capabilities, to become a trusted partner and advisor to your customers business problems
• Accomplish other tasks as assigned

Benefits

• Employer-paid Private Medical and Dental, additional cost for family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account
• Teleworking options from any registered location in the UK (role specific)