Remote Implementation Specialist

Summary

Join our team as an Implementation Specialist and lead the customer in building and implementing their workspace, utilizing discretion and independent judgment to establish timelines, manage milestones, and make critical decisions that affect project outcomes and client satisfaction.

Requirements

• Ability to effectively conduct client meetings
• Ability to build strong relationships
• Strong attention to detail and quality of work
• Knowledge of the industry, product and processes
• Ability to manage a project plan
• Strong organizational skills and ability to multitask
• Comfortable with various technology platforms
• Ability to work as a cross-functional team
• Strong time management skills and the ability to prioritize objectives
• Problem-solving and conflict resolution skills
• Computer skills in Windows and other MS office and the ability to easily learn new applications
• Ability to clearly and professionally communicate through phone, email and in person

Responsibilities

• Lead and manage the entire implementation process for assigned clients, exercising discretion and independent judgment in establishing timelines, managing milestones, and making critical decisions that affect project outcomes and client satisfaction
• Collaborate with the Project Designer to understand client requirements and configure our software solutions to meet their specific needs
• Serve as the primary contact for clients throughout the implementation phase. Regularly provide updates, address inquiries, and make decisions autonomously to manage expectations and resolve potential issues
• Work cross-functionally with internal subject matter experts (SMEs), technical teams, and other stakeholders, using independent judgment to gather key insights, provide strategic recommendations, and ensure that all implementation aspects align with client goals and the company’s broader operational strategy
• Engage deeply with clients to analyze and understand their unique requirements. Exercise discretion to develop and implement tailored configuration that balance client needs with technical and operational constraints
• Lead training sessions for clients, demonstrating software functionality and using independent judgment to adapt training materials and approaches to ensure client proficiency
• Identify, analyze, and resolve implementation-related challenges independently. Exercise judgment to determine when to escalate complex issues to senior leadership or technical teams, ensuring minimal disruption to project timelines
• Maintain accurate and up-to-date documentation of the implementation process, configurations, and client interactions. Use discretion to identify areas for process improvements and provide recommendations to enhance future implementations
• Contribute to the continuous improvement of implementation processes, tools, and best practices. Leverage insights and exercise independent judgment to recommend innovative solutions that increase efficiency and elevate client satisfaction

Benefits

This is a remote position