Implementation Success Analyst

Summary

Join Qventus as an Implementation Success Analyst and play a pivotal role in deploying the Qventus Perioperative Care Coordination solution. Collaborate with internal and external teams to ensure timely and successful implementations, maximizing client value. Manage deployment timelines, track deliverables, and provide both operational and technical support throughout the project lifecycle. Leverage your expertise in EHRs and analytical skills to create documentation, identify risks, and resolve issues. Contribute to continuous improvement and support ISPs with technical and operational tasks. This role offers professional growth and significant contributions to Qventus' success. The ideal candidate will have at least 2 years of project management experience in large-scale SaaS implementations within the healthcare sector.

Requirements

• At least 2 years of experience in project or program management, with a strong understanding of the business requirements and technical capabilities necessary for large-scale SaaS implementations
• Proven experience working cross-functionally with internal and external teams to manage end-to-end project lifecycles, ensuring successful delivery of project milestones
• In-depth knowledge of perioperative metrics, processes, challenges, and solutions
• Project management experience in complex implementations within the provider-side healthcare sector
• A demonstrated track record of applying strong quantitative and analytical skills in previous roles
• Proficient in documenting, analyzing, and interpreting data using various tools (e.g., JAVA/SQL code, advanced Excel functions)
• Willingness and ability to travel up to 50%, with an average travel requirement of 25%

Responsibilities

• Manage deployment timelines, ensuring internal and external deliverables are completed on time and aligned with project goals
• Collaborate with Implementation Success Partners, Customer Success Partners, Technical Product Architects, and Product Managers to drive effective implementation and maximize client value
• Assist with human-in-the-loop messaging evaluation efforts with external partners, ensuring timely responses, smooth escalation triage, and agent performance monitoring throughout the client’s deployment journey
• Leverage expertise in Electronic Health Records (EHR) to create documentation and communications that drive user buy-in and promote the adoption of workflows and tools
• Provide valuable insights to support ISPs from project kickoff to go-live, ensuring smooth execution and alignment with objectives
• Identify and mitigate risks, advise ISPs on opportunities and challenges, and resolve any issues that arise during the project lifecycle
• Address operational and technical challenges to ensure timely and successful deployments
• Distribute, monitor, and follow up on project deliverables, ensuring all assigned tasks are completed on schedule
• Create high-quality, executive-level deliverables at an accelerated pace throughout the implementation process
• Coordinate cross-functional internal work and represent assigned accounts during work prioritization efforts to ensure alignment across teams
• Contribute to continuous improvement across workflows, deliverables, KPIs, and overall team efficiency

Preferred Qualifications

• At least 1 year of professional experience in a leading healthcare consulting firm, digital health company, or health system, contributing to impactful projects in the healthcare sector
• Proficiency in writing SQL queries, with hands-on experience preferred
• Familiarity with Epic and/or Cerner EHR systems, with practical experience in their implementation and use
• Experience collaborating with clinical and/or process consultants to drive improvements in healthcare operations and systems

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness
• Technology stipends
• Generous employee referral bonus
• Employee stock option awards