Remote Implementation Technical Consultant

Summary

Join UJET's Delivery & Implementation Team as an Implementation Technical Consultant to ensure quick time-to-value for customer implementations of the UJET platform. As a critical link between new customers and UJET, you will oversee the execution and consistent delivery of UJET implementations, leveraging your change management, CCaaS configuration, and project management skills.

Requirements

• Bachelor’s Degree from an accredited college or university or equivalent work experience
• Minimum of 3 years experience in an implementation, with preference toward SaaS application
• 5+ years experience in a technical consultant role conducting technical configurations for complex technology deployments, ideally in the contact center field
• 2+ years experience with configuring or troubleshooting cloud-based integrations (via RESTful APIs)
• 2+ years experience with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot
• 2+ years experience using SaaS reporting tools

Responsibilities

• Highly visible role that functions as the critical link between our new customers and UJET to oversee the execution and consistent delivery of UJET implementations
• Review and understand SOW details for a given project to minimize scope creep and ensure project is completed on time, under budget, and successfully
• Document customer solution requirements and capture details about the solution to be configured, including flow charts for documentation
• Design and execute an effective configuration of the UJET platform to match the customer’s specified requirements
• Work on multiple client projects simultaneously and work with assigned project manager to deliver projects on time
• Contribute to the evolution of UJET’s implementation processes through the development of innovative build improvements and/or efficiencies
• Reach a high level of technical proficiency with the UJET platform and keep up to date on product changes/updates, contact center technologies, and best practices

Benefits

• Competitive compensation and benefits package
• Work/life balance
• Unlimited vacation
• Stock options