Inbound Product Manager

Summary

Join ServiceNow as a Technical Product Manager and play a critical role in driving the success of our Entitlement Management Systems (EMS) products. You will define and shape the product roadmap, gather and prioritize product requirements, and collaborate with cross-functional teams. Your focus will be on delivering innovative, high-quality solutions that meet stakeholder needs. Experience in Quote-to-Order business processes with subscription lifecycle management is required. You will work closely with engineering, quality assurance, and operations teams. The role involves monitoring product development, making critical decisions, establishing KPIs, and iterating based on data-driven insights and customer feedback.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of software product management experience
• Business process and domain expertise in Quote-to-Order and Subscription Lifecycle Management is required
• Experience gathering and capturing product requirements and transforming them into a product roadmap
• Strong technical background and the ability to communicate effectively with development teams
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience in managing SaaS product and vendors
• Proficiency in product management tools and methodologies (e.g., Agile, Scrum)
• Strong analytical and problem-solving skills
• Exceptional communication and leadership abilities
• Ability to adapt to changing priorities and work in a fast-paced environment
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is required

Responsibilities

• Develop and communicate a clear product vision and strategy aligned with the company's overall objectives
• Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution
• Collaborate with stakeholders, to gather and prioritize product requirements
• Define user stories, use cases, and acceptance criteria to guide the development process
• Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the SAP Entitlement Management System product
• Collaborate closely with engineering teams to ensure the technical feasibility of product features
• Work closely with cross-functional teams, including development, quality assurance, and operations, to ensure successful product delivery
• Foster effective communication and collaboration among team members
• Monitor and track product development progress, ensuring that it stays on schedule
• Make critical decisions and trade-offs to meet project objectives
• Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights
• Gather and analyze stakeholder feedback to identify opportunities for product improvement
• Iterate on product features and enhancements to address stakeholders needs and pain points

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs