Inbound Product Manager

Summary

Join ServiceNow's Core Platform team as a Product Manager to drive the vision, roadmap, and strategy for core platform features. You will define capabilities, identify ideal customer experiences, and be the voice of the customer during development. Collaborate with engineering and stakeholders to ensure high-quality software releases, aligning with other platform teams for optimal outcomes. This impactful role involves enhancing customer outcomes, driving long-term scalability and performance of the Now Platform, and influencing other product teams. You will leverage your expertise in cloud scalability, workload management, and AI integration to meet the growing needs of enterprise customers. Regular internal and external customer engagement is expected.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of experience as a Product Manager
• 4+ years of experience delivering product solutions on a global SaaS/IPaaS platform
• Domain expertise in cloud scalability & elasticity, workload management, resource management, etc
• Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of Engineers
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to inspire and align engineering teams to deliver exceptional experiences
• Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible
• Comfortable delivering product presentations to large audiences
• Proven ability to execute plans and get things done
• Strong verbal and visual communication skills
• Exceptional problem-solving skills
• Enjoy working in a highly collaborative environment

Responsibilities

• Deliver Customer Value Drive vision, roadmap, strategy, and requirements to meet enterprise customers' needs
• Define core platform features and capabilities, and identify ideal experiences needed to unlock customer and business use cases
• Be the voice of the customer, providing a business perspective on value during day-to-day development
• Provide Team Leadership Work cross-functionally with engineering & stakeholders to ensure top-notch software releases
• Align with other platform teams and business units to achieve greater outcomes together
• Guide teams to focus on enhancing customer outcomes
• Have a Significant Impact Drive enhancements and efficiencies for services that are used by every ServiceNow customer
• Help define and drive the future of long-term scalability & performance of the Now Platform
• Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
• Influence other product teams by being the expert in your domain

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs