Inbound Product Manager

Summary

Join ServiceNow as a Product Manager to lead the development of AI-powered capabilities that boost support agent productivity and enhance end-user experience. You will spearhead product strategy for substantial revenue growth, communicate product priorities, and build consensus among teams. This leadership role demands accountability for outcomes, collaboration across multiple teams, and integration of usability studies into product requirements. You will also be responsible for translating complex problems into easily understood requirements and developing multi-mode communications to reach diverse audiences. Finally, you will lead promotional efforts and influence both within and outside your team.

Requirements

• Prior experience in launching AI powered capabilities in CRM space is a must
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to serve as a team lead and coach employees at lower levels

Responsibilities

• Lead product development of AI powered capabilities that increases support agents productivity and improves end user experience
• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team