Inbound Sales Specialist

Summary

Join Trupanion's sales team as an Inbound Phone Sales Specialist and make a difference in the lives of pets! This remote position, open to US candidates with reliable internet, involves educating potential clients about pet insurance policies and enrolling their pets. You'll handle inbound warm leads, address cancellations, and achieve sales goals to earn monthly bonuses. The schedule is full-time, including weekends, with a set schedule. Training is provided, and a sign-on bonus is available for licensed candidates. Trupanion offers a flexible workplace and various benefits.

Requirements

• Minimum 2 years of successful sales in a high-volume business-to-customer sales environment
• Excellent communication skills with a customer-centric approach
• Ability to actively listen, understand customer needs, and provide appropriate solutions
• Strong ability to handle objections and turn them into opportunities
• Goal-oriented mindset with a proven track record of achieving and surpassing sales targets
• Positive attitude, adaptability, and a willingness to learn and grow within the role
• Proficiency in basic computer applications and data entry
• Weekend availability
• Property and Casualty license (excluding Alabama, Florida, Georgia & New York)

Responsibilities

• Answering inbound warm leads from potential customers who have expressed interest in our pet insurance policies
• Utilizing a consultative style to understand the unique needs of each customer and tailoring insurance solutions accordingly
• Presenting the value of our pet insurance policies and emphasizing the benefits they offer, rather than focusing solely on the price
• Effectively setting the agenda during calls to maintain call control and guide the conversation towards successful enrollment
• Providing detailed information about our policies, coverage options, and answering any questions or objections customers may have
• Overcoming objections and concerns with confidence and empathy to instill trust in potential customers
• Utilizing assumptive closing techniques to confidently guide customers through the enrollment process
• Accurately enrolling pets in policies, ensuring all necessary information is collected and documented
• Collaborating with the sales team and management to meet and exceed sales targets and objectives

Preferred Qualifications

• Familiarity with the insurance industry, particularly pet insurance
• Active Property and Casualty license

Benefits

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards
• $1500 sign-on bonus for currently licensed candidates
• Uncapped monthly bonuses based on individual performance
• Restricted Stock Units to all new team members