Inbound Sales Specialist

Summary

Join UENI as an Inbound Sales Specialist and manage inbound communications with potential customers via phone and live chat. Consult with business owners to recommend and sell the appropriate UENI subscription plan. This part-time role (4 hours/day, 20 hours/week) offers a base salary + OTE and operates Monday-Friday, 12 pm-8 pm EST. The position requires 2+ years of relevant sales experience, proven sales track record, impeccable English, and exceptional phone communication skills. Candidates must be based in Latin America. The role involves achieving a sales target of one sale per hour and creating delightful customer experiences.

Requirements

• 2+ years of relevant experience in sales customer-facing roles, preferably in a SaaS sales environment
• Proven track record of inbound or outbound sales
• Impeccable spoken and written English
• Exceptional phone communication skills and ability to build rapport with customers
• Commercially minded with a strong understanding of the customer experience
• Happy to be managed by quantified KPIs
• Comfortable handling support tasks (help desk queries, live chat) and addressing customer requests
• Ability to work independently and as part of a team
• Proficient in relevant customer success tools and software

Responsibilities

• Convert inbound leads into UENI customers via phone, live chat, and email
• Recommend and sell the appropriate UENI plan to the customer
• Achieve the target of 1 sale per hour
• Sell correctly; never missell and sell the right plan to meet the customer’s needs
• Create delightful customer experiences that address customer questions and highlight UENI benefits
• Collaborate with internal teams to ensure customer satisfaction
• Become an expert in UENI's product offerings and industry trends to effectively address customer inquiries
• Advocate for the customers internally by identifying ways to improve the customer experience through CS, product, marketing, etc

Benefits

Base salary + OTE