Inbound Success Coach

Summary

Join HubSpot's high-performing Inbound Success Coach team and play a crucial role in providing exceptional first interactions with customers and prospects. This entry-level sales position involves managing high-volume inquiries, conducting consultative pre-qualifications, and setting up appointments. You will leverage your technical aptitude and communication skills to help users succeed with HubSpot software. The role requires collaboration and initiative to identify and deliver the best resources. HubSpot offers a compelling benefits package, including work-from-home options, world-class training, an education allowance, unlimited time off, and various other perks.

Requirements

• Excellent written and verbal communication skills in Japanese and English
• A strong technical aptitude to help our users succeed with the HubSpot software
• A passion for helping our prospects’ businesses grow
• Initiative to find the resources needed to be successful in this role
• An ability to work collaboratively to solve problems

Responsibilities

• Navigate a high volume of product and sales related inquiries
• Conduct consultative pre-qualification of prospects for HubSpot’s sales process via phone, live chat, and email
• Help remove technical barriers for our users and recommend software best practices
• Set up high-quality appointments with the appropriate sales team members for Inbound Growth Assessments
• Identify and deliver best next steps or resources to assist customers and users
• Collaborate cross-functionally within HubSpot to improve experience for HubSpotters and HubSpot customers/users alike

Benefits

• Work From Home options available. You choose Home, Office or Flex!
• World Class New Hire Training
• An education allowance up to $5,000 USD/annually
• Unlimited Time Off Policy
• Health Insurance Allowance
• Free books program
• Fitness reimbursement
• Five-year sabbatical - Paid 4 week Sabbatical and a Sabbatical bonus!
• A clear career advancement path
• Primary Caregiver Leave of 22 weeks and Secondary Caregiver Leave for 6 weeks