Inside Sales

Summary

Join APA, a leading provider of HVAC airflow products, as a Parts Specialist! This remote position, based in the greater Massachusetts area, offers the chance to work with the Parts Manager to drive HVAC parts sales. You will learn about client needs, recommend appropriate parts, and ensure customer satisfaction. The role involves handling customer inquiries, processing orders, and managing inventory. This is a fantastic opportunity for someone passionate about customer service and working in a dynamic environment. The estimated salary is $60,000-$70,000, with flexibility based on experience.

Requirements

• Strong customer service aptitude
• Excellent typing, documentation, and communication skills
• Availability to work 7am – 4pm

Responsibilities

• Conduct sales of HVAC parts, online, in-person and via telephone
• Handle all customer inquiries regarding parts, projects or tracking
• Identify the best parts for the job and process the subsequent orders
• Follow up on orders, either verbally or in writing, to ensure customer satisfaction
• Prepare and package merchandise for customer pick up or shipment
• Provide support for inventory control and accuracy

Preferred Qualifications

HVAC industry a plus but not required