Inside Sales Representative

Summary

Join Kao USA as an Inside Sales Representative and boost revenue within your assigned territory by building strong relationships with salon partners. Collaborate with your field team to create customized sales strategies, manage daily order entry, and ensure timely processing and shipment. You will identify new salon prospects, provide excellent customer support, and participate in ongoing training to stay updated on brand programs. Kao offers a competitive salary, bonus opportunities, remote work, comprehensive benefits (healthcare, 401k matching), and 36 total days off. Enhance your skills and contribute to a company that values your input and rewards new ideas. Kao embraces diversity and welcomes applications from all backgrounds.

Requirements

• Bachelor's Degree or minimum 3+ years of experience
• Record of success in an outbound customer support environment
• Data Entry Skills
• Experience with excellent customer service
• Experience with analyzing reports to create revenue driving strategies with the data collected
• Strong communication, negotiation, and relationship building skills
• Positive outlook and optimistic approach to problem solving
• Highly Organized with the ability to proactively identify roadblocks to productivity

Responsibilities

• Account Growth & Relationship Management: Build relationships with assigned accounts to increase revenue and increase brand loyalty
• Conduct regular outbound communication (call cycle) to share brand initiatives, marketing programs, and education opportunities
• Identify and pursue new salon prospects to expand the customer base and strengthen market presence
• Sales Support & Order Management: Manage daily order entry while identifying opportunities to maximize order size through promotions and sales trends
• Monitor orders to ensure timely processing and shipment
• Respond promptly and professionally to incoming calls, emails, and texts from customers and internal partners
• Provide the best customer support, resolving inquiries and issues
• Training & Development: Participate in ongoing product and promotional training to stay current on brand programs
• Attend Sales Capability Trainings to enhance communication, active listening, and negotiation skills

Benefits

• Healthcare
• 401(k) plus company match
• 36 total days off (vacation + holidays + sick)
• A reasonable salary range of $24 - $28 / hour plus bonus
• Remote work opportunity