Inside Sales Representative

Summary

Join our client, a healthcare-focused Managed Service Provider (MSP), as an Inside Sales Representative! Educate existing healthcare clients about the upcoming Windows end-of-life and the importance of system upgrades for HIPAA compliance. This fully remote role (9 AM - 5 PM EST) focuses on informing clients, not selling. Successful calls are transferred to the account management team. You will conduct outbound calls, communicate technical concepts clearly, maintain detailed client records, and coordinate with the account management team. The ideal candidate has 2–4 years of inside sales experience and strong communication skills.

Requirements

• 2–4 years of experience in inside sales, appointment setting, customer outreach, or related roles
• Strong communication skills with the ability to clearly explain technical concepts to non-technical audiences
• Experience with B2B outreach or account-based selling—especially in industries with complex compliance needs (bonus if healthcare)
• Comfortable working with a CRM and logging detailed call notes
• Proficient English (both spoken and written), with excellent grammar, tone, and phone etiquette
• Highly self-motivated, organized, and able to manage high call volumes efficiently

Responsibilities

• Conduct outbound calls to existing healthcare clients to inform them about the Windows end-of-life timeline and implications for HIPAA compliance
• Clearly and professionally communicate technical concepts (e.g., software support, system vulnerabilities) in a non-technical, approachable way
• Log all client interactions and maintain detailed records in the CRM system
• Coordinate closely with the internal account management team to pass along engaged and interested clients
• Leave well-structured voicemails and follow up via email when appropriate
• Work from a provided script/talk track and adapt messaging based on conversation flow and client understanding
• Help support mass outreach efforts —working through a call list of over 1,000 clients in a timely manner

Preferred Qualifications

• Familiarity with Microsoft Windows 10/11 and the concept of software end-of-life cycles
• Prior experience working with or selling into healthcare organizations
• Understanding of HIPAA compliance, MSP business models, or IT infrastructure in a healthcare context