Inside Solutions Engineer

Summary

Join BeyondTrust as an Inside Solutions Engineer and collaborate with sales representatives and partners to showcase the value of our cybersecurity SaaS portfolio. You will act as a technical specialist, providing foundational support to highlight BeyondTrust's capabilities. This role is perfect for developing technical and customer-facing skills in a supportive team environment. Responsibilities include assisting with marketing campaigns, supporting lead qualification, contributing to RFP/RFI responses, and articulating the business value of BeyondTrust solutions. You will need 3+ years of experience in technical support, a good understanding of operating systems and network topologies, and strong communication skills. Security+ or Network+ certifications are required.

Requirements

• 3+ years of experience, including help desk and/or technical support of applications, server infrastructure, desktops, virtualization, and directories
• Good understanding of common operating systems and network topologies
• Familiarity with foundational security concepts and practices
• Ability to assess technical requirements and recommend appropriate solutions
• Strong collaboration skills and the ability to thrive in a team-selling environment
• Comfortable delivering presentations to audiences of varying sizes
• Excellent verbal and written communication skills, with fluency in English
• Security+, Network+, or equivalent industry certifications

Responsibilities

• Assist with marketing campaigns, including webinars and product demonstrations
• Support lead qualification by validating technical environments and understanding business problems
• Contribute to RFP/RFI responses, ensuring accurate and timely submissions
• Participate in discovery and opportunity engagement by conducting background research, qualifying questions, and understanding customer needs
• Articulate the business value of BeyondTrust solutions to prospects and customers
• Demonstrate how BeyondTrust solutions address customer challenges and deliver on the value proposition
• Assist in developing written proposals to complement financial proposals for prospects
• Play a key role in securing the technical win for opportunities by effectively presenting solutions and value

Preferred Qualifications

• Pre-sales experience is advantageous but not required
• Basic working knowledge of Linux and Azure Active Directory
• Familiarity with BeyondTrust products (Privilege Management for Desktops, Remote Support, Privileged Remote Access)
• Security-focused qualifications or certifications are a plus
• Experience with security solutions such as anti-malware, data protection, firewalls, and mobile/email/web security