GoMotive is hiring a
Installation Partner Manager

Summary

The job is for an Installation Partner Manager at Motive, a company that provides tools to manage physical operations. The role involves managing third-party partners specializing in Telematics Hardware Installations for Fleet Management, leading a team responsible for post-sale support, conducting quarterly business reviews, and building an online Installer Resource Center.

Requirements

• 5+ years successfully managing & supporting 3rd party partners specializing in Telematics Hardware Installations for Fleet Management
• 2+ years in process improvement/change management/business transformation
• People management/leadership (managed direct reports)
• Background in Hardware Installation and Vehicle Wiring is required
• Strong business background including: project management, partner management, problem-solving, business planning , and analytical skills
• Proficient understanding of partner management fundamentals
• Experience in evaluating partner processes and procedures to allow for and drive performance
• Prior experience managing multiple projects in a corporate setup
• Top-notch interpersonal, communication (both written and verbal), and presentation skills
• Experience in delivering client-focused solutions based on customer needs
• Ability to drive key initiatives cross functionally by leveraging both departmental and cross-functional relationships not directly under management
• Proficiency in English and Spanish is essential (and a MUST) for this role, with the ability to fluently converse and write in both languages
• Ability to communicate successfully at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising
• MUST be able to travel overnight (travel could be 5% to 15%)
• Ideally live in the Texas area but we are open to other areas in USA (this is a remote role)

Responsibilities

• Be a crucial member of the PS Leadership team, helping guide the development of a world-class Professional Services organization at Motive
• Lead an organization of partners responsible for supporting the Professional Services Experience post sale
• Review the existing partner strategy, SOPs, and metrics to ensure our goals are met and measurable
• Conduct Quarterly Business reviews and on site visits with Installation Partners
• Successfully partner with cross functional teams in hardware engineering, product, sales, customer success. And support to ensure that installations are successful and done in accordance with quality standards and proper expectations can be set and met
• Review and provide feedback around the effectiveness of programs through metrics, dashboard, and regular analysis of our systems and processes
• Support and assist in resolving customer escalations
• Drive Impactful Process Improvements and Business Transformation to support the future of Professional Services and the growing business
• Build a robust online Installer Resource Center with installation guides for specific hardware products, vehicle types/model, wiring, etc

Benefits

• Health, pharmacy, optical and dental care benefits
• Paid time off, sick time off
• Short term and long term disability coverage
• Life insurance
• 401k contribution