Instruction Designer

Summary

Join Visier, a leader in people analytics, as an Instructional Designer in Customer Education! You will design and develop engaging learning experiences for customers, partners, and employees using various formats and AI tools. Collaborate with stakeholders, review content, and drive process standardization. This hybrid role, based in Vancouver or remotely in Canada, requires 3+ years of experience creating technical courses and strong technical acumen. Visier offers a competitive salary, bonus potential, and a people-first approach.

Requirements

• 3+ years experience creating technical courses (bonus if this is on a customer-facing team)
• Experience developing eLearning and instructor-led training
• Experience with databases and/or data analysis
• Strong technical acumen
• A growth mindset with a fail-fast mentality
• Strategic and critical thinking with a data-driven approach to decision-making
• Proficiency with various authoring tools
• Natural communication skills with the ability to engage with varying groups

Responsibilities

• Work with key stakeholders to build and maintain eLearning experiences for our customers, partners, and employees
• Review and provide feedback on instructor-ed experiences
• Create learning experiences in different formats using AI tools
• Solicit feedback from stakeholders and SMEs
• Review others’ content for clarity and provide feedback
• Update and maintain content at frequent intervals
• Define and write engaging and effective assessments
• Drive LxD best practices standardization
• Analyze and understand data to suggest improvements to the customer learning experience
• Define project schedules and manage multiple projects simultaneously
• Leverage effective time management practices, such as time tracking and project plans
• Collaborate cross-functionally to drive continuous improvement within our technology, tools, processes, and our products
• Support key business initiatives as required

Preferred Qualifications

• Understanding of how to apply learning science and development best practices to customer education
• Domain expertise in Business Analytics, or Workforce Analytics

Benefits

• The base pay range for this position in the USA is 90k - 125k / year + bonus
• Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.)
• Hybrid schedule, Tues - Thurs in office with Mon & Fri flexible (in office or WFH)