Instructional Designer

Summary

Join Mark43 as their first Instructional Designer and play a key role in developing and implementing their new Learning Management System (LMS). You will create engaging e-learning content, manage the LMS, collaborate with subject matter experts, and facilitate training sessions. This fully remote position offers opportunities for travel and the chance to contribute to a mission-critical software that supports first responders. You will design and develop engaging training materials for a diverse user base, ensuring content accuracy and relevance. The role requires expertise in e-learning software and LMS management, along with strong instructional design skills. Mark43 offers a collaborative work environment and opportunities for professional growth.

Requirements

• Design and write engaging pedagogical sessions using instructional design best practices for adult learners (police officers, emergency responders, government employees) for a nation-wide and potentially global audience
• Create and edit innovative and engaging e-learning materials/media that can create a measurable learning impact in short timeframes among learners who may lack digital literacy
• Ability to work with subject matter experts to get up to speed quickly on our software suite. Knows what questions to ask to build effective learning experiences for our products
• Ability to conduct instructional research and assessment on learners and contexts to inform their learning, including (post-COVID) travel to user sites. Can handle themselves professionally in such situations
• Ensures implementation of sessions and monitors compliance
• Fluency with e-learning creation software such as Adobe Captivate
• Fluency with enterprise LMS software, including creating user profiles and assessing usage information to draw meaningful conclusions

Responsibilities

• Developing engaging and interactive e-learning content for Mark43’s diverse user base
• Managing the Mark43 LMS to track user adoption, course completion, and learning outcomes
• Maintaining and updating courses as new features are developed
• Collaborating with subject matter experts to ensure content accuracy and relevance
• Designing and implementing assessments to measure learning effectiveness and retention
• Creating multimedia elements such as videos, animations, and interactive simulations to enhance the learning experience
• Conducting instructional research and learner analysis to inform content development
• Facilitating virtual and in-person training sessions, webinars, and workshops
• Providing ongoing support and training to users to ensure successful adoption of the LMS
• Working towards a worthwhile mission with a team of friendly and intelligent coworkers

Preferred Qualifications

• Opportunity for occasional travel, up to 10%
• Willingness to empathize with users who may be unlike yourself
• Coming to work with an open mind and leaving your ego at the door
• Ownership over your own work and a commitment to every part of a task, from big picture to small details
• An attitude that is self-motivated, humble, detail-oriented, and committed to quality

Benefits

• Becoming our first instructional designer, contributing to establishing instructional design best practices at Mark43
• Opportunity for deep involvement in the implementation of our LMS
• Building mission-critical and socially responsible software to enable first responders to better serve their communities
• Constant collaboration with many Mark43 teams, including Implementation, Customer Success, Support and Documentation, Product, Engineering, and People Ops
• A team that respects and embraces your ideas and expertise
• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
• A workplace dedicated to supporting and bettering public safety and government agencies
• Management team invested in your personal and career growth, with opportunity and budget to participate in additional external training