Technical Instructional Designer

Summary

Join Granicus as a Technical Instructional Designer and develop engaging learning materials for public sector clients using our GovTech solutions. You will design certification programs, hands-on tutorials, and leverage software virtualization. Collaborate with various teams to ensure training aligns with client needs and organizational objectives. This full-time, permanent, remote position is based in Costa Rica and requires legal authorization to work there. The role involves designing and delivering training materials, incorporating virtualization tools, and collaborating with stakeholders to achieve training goals. You will also track program metrics and contribute to continuous improvement initiatives.

Requirements

• Genuine enthusiasm for helping government clients use technology more effectively and achieve their missions
• Experience creating learning materials in various formats (online, in-class) and using instructional design methodologies
• Proven ability to develop and facilitate certification programs, tutorials, and labs
• Familiarity with responsive web design, accessibility, social media, content management systems, analytics platforms, and online training facilitation
• Experience utilizing software virtualization tools to provide hands-on learning experiences
• Comfortable juggling multiple training engagements with attention to detail, deadlines, and quality standards
• Strong problem-solving skills and adaptability in a fast-paced environment
• Excellent verbal and written communication skills, including the ability to present complex technical information clearly
• Strong consultative approach, fostering positive client relationships and success stories
• BA/BS degree or equivalent experience in a related field (e.g., Education, Instructional Design, Technology)

Responsibilities

• Design, develop, and maintain comprehensive training materials for online and in-person use, including presentations, manuals, and interactive coursework
• Incorporate software virtualization tools and platforms to simulate real-world product usage and environments
• Develop and launch certification programs tailored for the GovTech industry, establishing clear learning paths and assessments that validate client competencies
• Collaborate with subject matter experts to ensure certification content meets industry standards and client requirements
• Design and deliver interactive labs, workshops, and tutorials that promote active learning and skill mastery
• Continuously enhance lab environments to keep pace with product updates and emerging technology trends
• Partner with Project Managers and other stakeholders to align training objectives with broader client goals, schedules, and project timelines
• Advocate best practices to ensure long-term client success and drive adoption of product features
• Work closely with Product Development to manage system-wide updates that impact training content
• Collaborate with Sales and Marketing teams to design content that creates value for clients, supports product adoption, and informs promotional strategies
• Contribute to continuous improvement initiatives by sharing feedback from client trainings with internal teams
• Track and analyze training program metrics (e.g., attendee feedback, assessment results) to identify opportunities for improvement
• Regularly evaluate course effectiveness and recommend updates to maintain program relevance and quality
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

Previous experience developing certification or training programs for software or technology solutions

Benefits

Remote work