Insurance Advisor

Summary

The job description is for an Insurance Advisor position at Apollo, a digital-first insurance company in Canada. The role involves assisting clients, providing excellent customer service, and working remotely in BC or Alberta. The candidate should have at least 2 years of experience in a Broker/Advisor role, hold a RIBO License, and have experience with personal lines insurance products and claims process.

Requirements

• 2+ years of experience in a Broker/Advisor role
• RIBO License required
• Experience with personal lines insurance products and claims process

Responsibilities

• Assist insurance prospective clients provided to you by APOLLO
• Assess the needs of potential clients to advise on coverage requirements
• Engage with prospective clients to convert requests for insurance into customers
• Offer continuous support from information gathering, quote and to bind to deliver a seamless client experience in a timely manner
• Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions
• Recommend operational improvements in our processes to help further improve overall customer experience
• Provide feedback and insights to enhance products offerings over time
• Service APOLLO’s book of business and providing top-notch customer service through various channels of communication (live-chat, email, phone)
• Ensure clients fully understand policy coverage and exclusions through clear and concise communication
• Report new claims and lead clients through claims process from a place of empathy

Benefits

• Competitive salary & Bonus
• Development programs & Licensing Support
• Remote-first culture
• Company social events
• Extended Medical, Dental and Vision care
• Monthly Wellness Program
• Autonomy, growth, and the ability to make an impact
• Community volunteers days