Remote Insurance Expert

Summary

Join Our Mission: Help the Helpers with Jane. Join a team that's all about fostering growth, spreading delight, and serving our healthcare community. We're on the hunt for people ready to jump in and join us on our mission to simplify the lives of healthcare professionals daily.

Requirements

• Works or worked as a biller across the US (bonus if you’ve billed in CA, TX, NY or FL) with Physical Therapy, Chiropractic and Acupuncture with Jane
• Experience with provider credentialing and enrolment; eligibility checks + prior authorizations; submitting claims (commercial, auto, medicare/medicaid, personal injury) including claim dispute and claim rejections and denials; and patient collections
• Experience in educating either in Medical Billing/Coding or as a Credentialing Specialist
• Keen to maintain a real-world experience and stay updated with frequent billing changes
• Comfortable and Confident to act as the escalation point for billing questions from our Team
• Improver mindset to help Jane build US Insurance Billing knowledge across our internal teams and Customers
• Strong Team player as you will work cross-functionally with our other teams (i.e. Community, Marketing, Product, etc)
• Deep understanding by specialty of requirements to bill for Commercial, BCBS, Medicaid, and Medicare and how those requirements are impacted by State regulations
• Human and Helpful Communication style

Responsibilities

• Leverage expertise in US Insurance Billing to create educational content, including external guides and internal support team resources, fostering continuous learning and development within the team
• Serve as the escalation resource for US Insurance Billing, handling complex issues, and ensuring timely resolution to maintain customer satisfaction
• Conduct bi-weekly office hours to provide dedicated support to our customer billing community, addressing queries, and offering guidance on various aspects of the billing process
• Perform meticulous reviews of support posts in relevant Slack channels, focusing on accuracy and identifying learning gaps or opportunities for improvement within the team
• Analyze support posts related to rejections with our Claim.MD integration, identifying trends, and proactively offering content, guidance, and feedback to enhance resolution efficiency
• Monitor support channels for customer requests, specifically new requirement queries, and collaborate with the product development team to relay valuable insights for continuous improvement

Benefits

• Strong starting annual salary of $72,000 USD for the US Insurance Expert role at Jane
• Flexible benefits options that includes a range of health, dental, and vision plans, with a 100% employer-paid option
• Income protection through life insurance and disability coverage
• Choice between an FSA or HSA (with the high deductible plan option) for medical expenses
• Well-being perks feature services like One Medical for virtual care, Spring Health for personalized mental health support, XP Health for vision care, and much more to support your overall health and wellness