Synapticure is hiring a
Insurance Navigator

Summary

The job is for a Navigator role at Synapticure, a healthcare company that serves individuals living with neurodegenerative diseases. The role involves providing virtual enrollment assistance for health insurance programs and educating the public about health insurance affordability programs.

Requirements

• Bachelor’s degree preferred
• 1 to 3 years of experience in customer service, education, human service delivery, community outreach, public health, benefits enrollment, and/or related fields
• Understand and demonstrate commitment to the mission
• Excellent organizational and time management skills
• Computer skills: ability to efficiently navigate the Internet, familiarity with Google, Mac, and with Zoom
• Ability to learn and retain complex information with accuracy and to follow procedures consistently and with attention to detail
• Ability to work independently with minimal supervision
• Cultural sensitivity and ability to work respectfully and inclusively with a diverse population

Responsibilities

• Assist individuals with applications for health insurance programs, including explaining information accurately and in understandable terms, interviewing consumers to obtain information needed for application, and facilitating computer-based enrollment
• Maintain up to date expertise in eligibility, enrollment and program specifications and provide information to consumers in a fair and impartial manner
• Educate the public about the Marketplace and health insurance affordability programs through community outreach events
• Ensure the privacy and security of consumers’ personally identifiable information and comply with federal regulations
• Complete prior authorizations and referrals