Insurance Specialist

Summary

Rula is seeking an experienced Insurance Specialist to join their Financial Operations team. The candidate will verify patients' benefits, address patient questions, and complete quality assurance, providing a stellar white-glove experience. This role is crucial for improving the accuracy and efficiency of Rula's revenue cycle.

Requirements

• 2+ years of Revenue Cycle Billing experience, with an emphasis on verification of benefits
• Experience working in a customer facing role, focusing on providing quality experiences and interactions via email and phone
• Familiarity working with payer portals (e.g. Availity)
• High level knowledge of insurance benefit terminology (e.g. copay, coinsurance, deductible, etc.) and processes/procedures
• Excellent communication and collaboration skills, bringing a high attention to detail into every patient interaction

Responsibilities

• Oversee quality assurance of the verification of benefits program
• Help patients understand their benefits and access affordable care
• Verify patients’ benefits
• Address patient questions

Preferred Qualifications

• Associate’s degree level education equivalent or higher
• Understanding of Medicare/Medicaid/Medigap, etc
• Technical savviness and fluency with tools such as Google Suite, AdvancedMD/EHR, Zendesk, Salesforce, or similar platforms
• Experience with quality assurance
• General knowledge of behavioral health terminology
• Willingness to work a Sunday-Thursday work schedule

Benefits

• 100% remote work environment from anywhere in the US
• Competitive pay and benefits that don’t change based on location
• Health benefits: medical, dental, vision, life, disability, and FSA/HSA
• Access to our 401(k) plan
• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care
• Paid parental leave
• Employee Assistance Program (EAP)
• Stipend to ensure your home office sets you up for success
• Quarterly department stipend for team building or in-person gatherings
• Wellness events and lunch & learns spanning many topics