Intake Specialist

Summary

Join KENTECH Consulting Inc., a background technology screening company, as an Intake Specialist to facilitate seamless case intake and handoff, supporting timely and effective service delivery for clients.

Requirements

• 1+ years of experience in an intake, customer service, or administrative role; experience in healthcare, social services, legal, or background screening industries is a plus
• Strong attention to detail and accuracy in data entry and record-keeping
• Effective communication skills, both written and verbal, with a customer-focused approach
• Proficiency with technology; experience with case management systems or CRM software is a plus
• Adaptability to evolving processes and priorities in a dynamic work environment

Responsibilities

• Serve as the initial point of contact for incoming background check requests, ensuring accurate data capture and seamless case setup
• Coordinate and liaise with internal departments (such as Investigative Analysts and Verifications) to ensure smooth handoffs and consistency in service delivery
• Review and validate incoming client information for completeness, addressing any missing details to minimize delays
• Maintain accurate records of case intake activities in our case management system, ClarityIQ
• Prioritize intake tasks based on client requirements, service standards, and timelines
• Communicate with clients to clarify initial information when necessary, fostering strong customer relations and proactive communication
• Support ongoing improvements in the intake process, contributing ideas to enhance efficiency and client satisfaction

Benefits

• Health Insurance (Medical, Dental, and Vision)
• Paid Time Off (Vacation, Flex Time, and Holidays)
• REMOTE WORK
• 401K
• STD, LTD, And Life Insurance