Intake Specialist

Summary

Join FreedomCare, a leading home care agency, as an Intake Specialist! This remote position, based in Georgia with potential travel to Douglasville, involves educating patients and caregivers on the enrollment process, ensuring a smooth and efficient experience. You will be the primary point of contact for prospective clients, managing a high caseload, and consistently meeting enrollment goals. You'll collaborate with internal teams and external agencies, utilizing multiple systems to determine eligibility and obtain authorizations. FreedomCare offers excellent training, career development opportunities, and a supportive work environment where your contributions make a tangible difference in the lives of others. We value a positive attitude and a commitment to providing exceptional customer service.

Requirements

• Experience in high-volume inbound and outbound call environment
• Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
• Must have poise and patience when dealing with clients
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
• Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
• Keen attention detail, metrics driven, excellent time management skills
• High empathy and collaborative team player
• Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!

Responsibilities

• Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program
• Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Consistently meet monthly completed Start of Care (SOC)
• Provide exceptional customer service and positive experience for potential patients/caregiver
• Regular communication with a variety of Case Management agencies regarding patient authorizations
• Navigate multiple systems and portals to determine eligibility and obtain authorization
• Regularly achieve monthly new enrollee goals
• Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications

Preferred Qualifications

• 2+ years of relevant experience in a similar position is preferred
• Healthcare/startup experience
• Bilingual in Spanish, or other languages desired

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career
• Remote position with potential travel to our office in Douglasville, GA for meetings and collaboration