Integration Specialist

Summary

Join our team as an Integration Specialist and contribute to the technical aspects of Agency Revolution products. As a liaison for technical questions and escalations, you'll assist in implementing client AMS to Fuse, manage Forge website launches, and implement client-specific tasks during project lifecycle.

Requirements

• 3-5 years of technical support-related experience in a customer service or onboarding/implementation environment
• Strong technical aptitude with the ability to understand and work with various platforms, tools, and technologies
• Exceptional written and verbal communication skills
• Attention to detail, exceptional organization, and ability to juggle multiple priorities with grace
• Self-motivation and the ability to function both independently and within a team structure
• Ability to manage expectations, set schedules, and ensure deliverables are on track as agreed to
• Comfortable brainstorming and offering creative solutions to challenges big and small

Responsibilities

• Serve as technical expert across all AR Operation teams by providing technical troubleshooting and solutions for Forge and Fuse, and communicating with clients via email, video call, or phone
• Handle escalations for bugs and questions by serving as a liaison between AR Operations and other internal teams like Product and Engineering
• Track Forge and Fuse bugs, process improvements, and questions that must be documented and shared with the team
• Track product feature requests using Canny
• Manage AMS sync during Fuse onboarding with Project Managers, ensuring proper AMS connection, correct segments, and accurate employee and policy mapping
• Launch Forge websites on behalf of the client or in coordination with the client’s IT team, involving DNS or name server changes, DNS record research, and other technical tasks
• Maintain a database of client domain access information in coordination with the team
• Assist with gathering domain access credentials, acquiring delegated access to the client’s domain registrars, domain transfers, and other technical responsibilities related to DNS access as needed
• Validate records on clients’ domains, to connect client domains with necessary Fuse and Forge products and services
• Scan client websites to create URL reports for SEO and redirect optimization during Forge website deployment
• Monitor site downtime and escalate for client communication, assisting with site outages and SSL certificate issues as needed
• Implement third-party integrations on Forge websites when required

Benefits

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
• Robust Insurance Plan including: Medical with $0 co-pay Telehealth plan
• Dental
• Vision
• Health Savings Account (HSA) with generous employer contributions
• Flexible Spending Accounts (FSA)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-paid Short & Long Term Disability coverage
• Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!