Intern Customer Care

Summary

The job is for a Customer Care Team member at Leapsome, a platform for People Enablement. The role involves delivering support, hosting webinars, contributing to scalable internal processes, and enabling the Product Team to understand the user experience. The company values diversity and encourages applications from all backgrounds.

Requirements

• You are currently pursuing a university degree
• You are available for at least 20h/week
• You excel at communicating complex processes in a simple way, especially in written formats
• You are a technically savvy problem-solver and enjoy getting to know new tools in detail
• You are resilient and enjoy working in a fast-paced environment
• You are passionate about the future of work and continuous learning at work, and you want to join us in building an exceptional team and company to have a real impact in this space
• You are heavily aligned with our company values

Responsibilities

• Become a member of our Customer Care Team, master the challenges of high growth and help us further shape our growth trajectory
• Delivering best in class support for all technical issues our users may face
• Hosting webinars, office hours and other scaled education formats (e.g., onboarding)
• Contributing to make our internal processes and -structures scalable
• Enabling our Product Team to gain a better understanding of the user experience

Benefits

• Become part of a fast-growing scale-up. taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
• Join a diverse and international. team of talented, smart, and kind people
• We value feedback exchange. and celebrating successes — big and small
• Enjoy our hybrid model. by working from home and in our office in NYC’s Financial District
• Develop your skills with a yearly development budget of $500. if you stay at Leapsome for +6 months
• Experience a healthy work-life balance with flexible work hours
• Monthly team activities & events