International Operations Responder

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Everbridge

πŸ“Remote - United Kingdom

Summary

Join Everbridge, a global leader in critical communications and enterprise safety, as an International Operations Responder. This remote, UK-based role involves managing incident reports, coordinating resources, and ensuring effective communication during emergencies. The position requires a flexible schedule encompassing day and night shifts, with a night shift allowance provided. You will collaborate with clients, internal teams, and external partners to resolve incidents and contribute to process improvement. Everbridge offers a competitive salary and benefits package, including comprehensive healthcare and life insurance.

Requirements

  • Experience in emergency response, customer service, or call center environment
  • Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Problem-solving and critical thinking abilities
  • Empathy, professionalism, and calmness in stressful situations
  • Flexibility to adapt to changing needs and priorities
  • Self-motivation and proactive approach to work
  • Proficiency in MS Office and willingness to learn new systems
  • Excellent customer service skills
  • Availability to work flexible hours including days, nights, weekends, and holidays

Responsibilities

  • Provide initial response and assistance to client situations worldwide
  • Collaborate with client stakeholders and manage case lifecycle
  • Record incident/case details in our Case Management System
  • Understand client emergency procedures
  • Coordinate medical treatment and security with clinical team and partners
  • Collaborate with internal partners on Mass Communications Platforms
  • Use case management system and Microsoft Office for data administration
  • Contribute to process and procedure development in line with client requirements
  • Attend regular team meetings and ensure effective handover/feedback
  • Escalate issues, risks, and ideas when necessary
  • Provide support to Intelligence team and other duties as requested

Benefits

  • Comprehensive healthcare coverage to ensure your well-being
  • Life & Total Permanent Disability Insurance to protect you and your loved ones
  • Cafeteria plan
This job is filled or no longer available