πHungary
International Operations Responder
closed
Everbridge
πRemote - United Kingdom
Summary
Join Everbridge, a global leader in critical communications and enterprise safety, as an International Operations Responder. This remote, UK-based role involves managing incident reports, coordinating resources, and ensuring effective communication during emergencies. The position requires a flexible schedule encompassing day and night shifts, with a night shift allowance provided. You will collaborate with clients, internal teams, and external partners to resolve incidents and contribute to process improvement. Everbridge offers a competitive salary and benefits package, including comprehensive healthcare and life insurance.
Requirements
- Experience in emergency response, customer service, or call center environment
- Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
- Ability to work under pressure and manage multiple tasks simultaneously
- Problem-solving and critical thinking abilities
- Empathy, professionalism, and calmness in stressful situations
- Flexibility to adapt to changing needs and priorities
- Self-motivation and proactive approach to work
- Proficiency in MS Office and willingness to learn new systems
- Excellent customer service skills
- Availability to work flexible hours including days, nights, weekends, and holidays
Responsibilities
- Provide initial response and assistance to client situations worldwide
- Collaborate with client stakeholders and manage case lifecycle
- Record incident/case details in our Case Management System
- Understand client emergency procedures
- Coordinate medical treatment and security with clinical team and partners
- Collaborate with internal partners on Mass Communications Platforms
- Use case management system and Microsoft Office for data administration
- Contribute to process and procedure development in line with client requirements
- Attend regular team meetings and ensure effective handover/feedback
- Escalate issues, risks, and ideas when necessary
- Provide support to Intelligence team and other duties as requested
Benefits
- Comprehensive healthcare coverage to ensure your well-being
- Life & Total Permanent Disability Insurance to protect you and your loved ones
- Cafeteria plan
This job is filled or no longer available
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