International Operations Responder

Everbridge Logo

Everbridge

πŸ“Remote - United Kingdom

Summary

Join Everbridge, a global leader in critical communications and enterprise safety, as an International Operations Responder. This remote, UK-based role involves managing incident reports, coordinating resources, and ensuring effective communication during emergencies. The position requires a flexible schedule encompassing day and night shifts, with a night shift allowance provided. You will collaborate with clients, internal teams, and external partners to resolve incidents and contribute to process improvement. Everbridge offers a competitive salary and benefits package, including comprehensive healthcare and life insurance.

Requirements

  • Experience in emergency response, customer service, or call center environment
  • Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Problem-solving and critical thinking abilities
  • Empathy, professionalism, and calmness in stressful situations
  • Flexibility to adapt to changing needs and priorities
  • Self-motivation and proactive approach to work
  • Proficiency in MS Office and willingness to learn new systems
  • Excellent customer service skills
  • Availability to work flexible hours including days, nights, weekends, and holidays

Responsibilities

  • Provide initial response and assistance to client situations worldwide
  • Collaborate with client stakeholders and manage case lifecycle
  • Record incident/case details in our Case Management System
  • Understand client emergency procedures
  • Coordinate medical treatment and security with clinical team and partners
  • Collaborate with internal partners on Mass Communications Platforms
  • Use case management system and Microsoft Office for data administration
  • Contribute to process and procedure development in line with client requirements
  • Attend regular team meetings and ensure effective handover/feedback
  • Escalate issues, risks, and ideas when necessary
  • Provide support to Intelligence team and other duties as requested

Benefits

  • Comprehensive healthcare coverage to ensure your well-being
  • Life & Total Permanent Disability Insurance to protect you and your loved ones
  • Cafeteria plan

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.