Solution Consultant

Summary

Join Everbridge as a Solution Consultant and provide support to large-scale clients in the US and Canada. This remote position, based anywhere in Canada, involves collaborating with clients' business continuity teams during deployment and ongoing use of Everbridge solutions. You will offer project management support, technical consultancy, and comprehensive training, acting as a customer advocate within Everbridge. The ideal candidate is highly qualified with extensive experience, thriving in a team environment. You will collaborate with clients, account managers, operations, and product development teams. Everbridge offers a competitive salary and a wide range of employee benefits.

Requirements

• 3+ years in an on-site or remote customer facing support or consulting role (professional services, account management, project management, etc.)
• Good project management skills
• Ability to handle & support conflicting priorities
• Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking
• Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
• Excellent verbal, written and interpersonal communication skills
• Strong critical thinking, analytic, and problem solving abilities
• Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com and web based applications

Responsibilities

• Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution
• Establish a formal governance model with client
• Conduct regular stakeholder meetings, maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders
• Develop a continuous product education and awareness program and deliver training sessions as required
• Set and track customer success criteria for deployment. Develop and manage action plan to ensure projects remain on track
• Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering

Preferred Qualifications

• Bachelors in Business, Computer Science or related a plus
• Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus

Benefits

• Healthcare
• Dental care
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• Retirement savings plan with employer match
• Paid time off