International Operations Responder

Summary

Join Everbridge, a global leader in critical communications and enterprise safety solutions, as an International Operations Responder based in Hungary. This fully remote position involves responding to incoming incidents, managing case lifecycles, collaborating with internal teams, and ensuring timely updates to clients worldwide. The role requires approximately 14 shifts over a four-week period, with a night shift allowance provided. You will play a key role in helping clients navigate emergencies with professionalism and empathy, contributing to the continuous improvement of internal procedures and client-specific protocols. Everbridge offers a competitive salary and benefits package, including comprehensive healthcare, life and disability insurance, and a cafeteria plan. Join our mission to ensure the safety and security of individuals and organizations globally.

Requirements

• Experience in emergency response, customer service, or a fast-paced call center environment
• Good communication and interpersonal skills; fluency in English (spoken and written)
• Ability to stay calm, professional, and empathetic during high-pressure situations
• Strong multitasking, critical thinking, and problem-solving skills
• Tech-savviness with MS Office and a willingness to learn new tools and systems
• Self-driven, adaptable, and comfortable working independently
• A strong sense of responsibility and teamwork

Responsibilities

• Respond promptly to incoming incidents and provide immediate assistance to clients worldwide
• Manage the entire case lifecycle—from intake to resolution—ensuring consistent, timely updates
• Collaborate with our clinical and security teams to coordinate emergency services
• Document case details accurately in our Case Management System
• Work closely with internal teams using our Mass Communication Platforms to disseminate critical information
• Support the continuous improvement of internal procedures and client-specific protocols
• Assist the Intelligence Team and contribute to ad hoc projects as needed

Benefits

• Comprehensive healthcare coverage to ensure your well-being
• Life & Total Permanent Disability Insurance to protect you and your loved ones
• Cafeteria plan