Intervention Systems & Content Operations Manager

Summary

Join Vida, a virtual personalized obesity care provider, as a Content Operations Manager and drive technical content operations and platform infrastructure to support the delivery of Vida’s clinical programs. You will own the systems, tools, cross-functional workflows, and content management integrity of our telehealth content at scale. This pivotal role ensures high-quality management, delivery, and enhancement of Vida’s content-rich clinical programs and interventions. You will shape how Vida scales personalized health content across journeys using a headless content management system (CSM), Braze, and data/BI platforms. The position offers a competitive salary of $110,000 - $120,000 a year. Vida is an Equal Employment Opportunity and Affirmative Action employer committed to diversity and inclusion.

Requirements

• Bachelor’s degree required (e.g., in Health Sciences, Project Management, Information Management, Digital Media, or a related field)
• 3–5+ years in content operations, digital health or technical program delivery
• Strong understanding of content management workflows and asset version control
• Hands-on experience with content management systems (e.g., Contentful or proprietary CMS platforms)
• Proficiency using Atlassian tools, especially Jira, for ticketing, sprint tracking and backlog management
• Comfortable managing and organizing structured documentation
• Experience supporting cross-functional sprint teams across product, engineering and clinical stakeholders
• Demonstrated ability to execute repeatable workflows while identifying opportunities for automation
• High attention to detail and organizational rigor
• Strong written and meeting communication skills for internal documentation and cross-functional coordination

Responsibilities

• Own and optimize CMS operations (including headless CMS discovery and implementation), supporting robust upload, asset validation and QA pipelines
• Build and maintain modular content architectures, template libraries, tagging schemes and metadata governance
• Define and scale repeatable operational processes for intervention configuration, content versioning and experience delivery
• Collaborate with engineering and workflow automation teams to improve tools and scripting (e.g., Python, SQL, Zapier)
• Support segmented content personalization and orchestration via platforms like Braze
• Partner with analytics to build dashboards (Looker, Tableau, SQL) to track content performance and operational KPIs
• Participate in sprint planning and execution for clinical programs and experience design
• Maintain systems documentation and training to ensure operational continuity and scale

Benefits

$110,000 - $120,000 a year